Come Over to My House

Eliza Hull

Eliza Hull is an award-winning musician, writer and disability advocate. Her music has been described as ‘stirring, captivating and heartfelt.’ Eliza is a proud disabled person, with a physical condition ‘Charcot Marie Tooth.’ She is the creator and editor of ‘We’ve Got This – stories by disabled parents’ the book which features disabled parents from around Australia. She also has a children’s book ‘Come Over To My House’ that authentically portrays families with disability.

Eliza is fresh from Austin, Texas where she spoke on a panel about accessibility in the music industry and performed at SXSW Festival with Sounds Australia, and was recently awarded the Music Victoria ‘Amplify’ award, the APRA mentorship for women in music and the National Leadership Award from the Australia Council and Arts Access Australia.

Sally Rippin

Sally Rippin is one of Australia’s best-selling and most-beloved children’s authors. She has written over 50 books for children and young adults, and her mantel holds numerous awards for her writing. Best known for her Billie B Brown and Hey Jack!, and Polly and Buster series, Sally loves to write stories with heart, as well as characters that resonate with children, parents and teachers alike. Photo Credit: Sister Scout Photography

Daniel Gray-Barnett

Daniel Gray-Barnett is an illustrator and author from the Huon Valley in lutruwita/Tasmania. He likes to think of himself as someone who was put on this planet to tell a few stories before he turns into a grumpy old man. He’s worked with clients including Disney, Kiehl’s, Sydney Opera House and The New York Times and his first picture book, Grandma Z, won a Children’s Book Council of Australia award for Best New Illustrator.

When he’s not in the studio, he can be found daydreaming in the garden with his husband, German pointers and chickens

 At QVWC SHOP! we pride ourselves on our quality products and customer experience. We are happy to offer you free returns for change of mind on all full priced items within 30 days of purchase. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Perishable items including food and cosmetics are unable to be returned. 

To complete your return, please provide a receipt or proof of purchase. 

Please do not send your purchase directly back to the maker / artist / manufacturer. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery, may be granted a partial refund or store credit based on our discretion. 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@qvwc.org.au. 

SALE ITEMS 

Sale or markdown items are not applicable for a refund due to change of mind. 

DAMAGED OR FAULTY GOODS 

In the unlikely event of a faulty or damaged item we will offer to replace the item(s) depending on stock availability. If replacement item is not available a refund will be issued. Please return your faulty item to the store, or for online orders please contact us at shop@qvwc.org.au to resolve the issue. 

GIFTS 

If you would like to return something that was bought for you as a gift, we can offer a store credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you. 

RETURNS POSTAGE 

To return your product, please mail your product to: QVWC SHOP:  210 Lonsdale Street, Melbourne, VIC, 3000, Australia. 

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary, however we will endeavour to process your order within 3 working days of receipt. If you are returning something to us please email us at shop@qvwc.org.au to let us know to look out for the parcel that is on its way. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

If you have any questions about your return please email shop@qvwc.org.au and we will be happy to assist.