Our opening hours are: 

Closed Monday Tuesday 11-6 Wednesday 11-6 Thursday 11-6 Friday 11-6 Saturday 11-6 Sunday 12-5 

You can find us on the ground floor of the Queen Victoria Women’s Centre, located at 210 Lonsdale Street Melbourne. You can access QVWC SHOP via QV Square, the open air courtyard area in QV shopping centre. If you are parking in the QV carpark and coming up in the lift you can find us on Level 2.

Yes! Despite being in a heritage building, our shop is wheelchair and walker friendly. For users with mobility aids, you can access the shop via two ways.
If approaching via Lonsdale Street take the ramp up the western face of the Queen Victoria Women's Centre - our shop is located in the north east corner of the building.
If accessing the shop through the QV centre, there is a platform lift proximate to the QV courtyard at the end of Artemis lane. This will also take you to the rear of the Queen Victoria Women's Centre where QVWC SHOP is located. Note, there is a wheelchair accessible bathroom located on the ground floor of the Queen Victoria Women's Centre near the entrance to the shop.

We don’t have a phone number in the shop, but you can email us shop@qvwc.org.auand we will endeavour to get back to you within 24 hours. You can also message us via our facebook page or Instagram.

2-8 business days. 

We aim to process your order within 48 hours of receiving. Online orders are dispatched and shipped Tuesday through Friday. Australia post delivery times vary depending on where in Australia you live. You can find more information regarding delivery speeds here.  

Currently we do not have the capacity to offer express post, however if you need something sent out urgently please email us with your order details and we will do everything we can to ensure your parcel is dispatched as speedily as possible. 

All price tags are removed from online orders before sending. There’s nothing worse than wondering if your beautifully wrapped gift still has the price on it. 

Absolutely! Gift wrapping is one of our favourite parts of the job. We offer FREE gift wrapping on all orders, in store and online. 

For sure! We can add a handwritten note to your order for the recipient – just leave us a note in the comments section at the checkout.

We are happy to include your message in a greeting card that you have purchased as part of your order. Just leave us a note in the comments section at the checkout.

Yes. We offer click & collect from QVWC SHOP during our opening hours.Simply select CLICK & COLLECT at the checkout. You will receive and email notification when your order is ready for collection.

If you are unable to get into the store during our opening hours it may be best to choose our shipping option. If you are wanting to pick up an order on Monday when the shop is closedwe can arrange for you to collect your order from the QVWC management office. Please email us shop@qvwc.org.au to arrange.

You can find our returns policy here

At QVWC SHOP we pride ourselves on our quality products and customer experience. We are happy to offer you free returns for change of mind on all full priced items within 30 days of purchase.
You can find our returns policy here.

We are happy to offer an exchange on your item within 30 days of purchase as long as the tags remain on and the garment is unworn and in the original condition. If we do not have the right size in stock we can endeavour to contact the maker and order it in. Alternatively, we can offer a full refund within 30 days of purchase, providing you have proof of the original purchase.  

For more info you can find our returns policy here 

If you would like to return something that was bought for you as a gift, we can offer a store credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.If you are returning a gift we will need the order number or proof of purchase from the person who made the purchase. 

At QVWC SHOP we pride ourselves on our quality products and customer experience.In the unlikely event of a faulty or damaged item we will offer to replace the item(s) depending on stock availability. If replacement item is not available a refund will be issued. Please contact us at shop@qvwc.org.au to arrange replacement or refund.

At QVWC SHOP we pride ourselves on our quality products and customer experience. Our online order are packed by our team with utmost care so that they arrive to you in perfect condition. 

 In the unlikely event of a faulty or damaged item we will offer to replace the item(s) depending on stock availability. If replacement item is not available a refund will be issued.  Please contact us at shop@qvwc.org.au to arrange replacement or refund. 

If you can’t find your size online, please get in touch via email shop@qvwc.org.au and we will reach out to the maker and try and get your size in stock. Note that due to the handmade and small batch production of some of our products this is not always possible.

In this instance it may be best to reach out to the maker directly to enquire about a custom order. You can find our makers contact details via the SHOP BY MAKER section of our website here.

For custom order enquiries please reach out to the maker directly. You can find our makers contact details via the SHOP BY MAKER section of our website here.

QVWC SHOP is committed to showcasing and supporting Women (cis, trans and non-binary inclusive) and 100% of the product we sell are sourced from women owned and run businesses. Some of the business we source our products from may have men in their team, however they are always led by women.

QVWC SHOP stocks a wide selection of hand-made products, and it is our priority to support hand-made products. However, it is not possible for everything we stock to be 100%  hand-crafted. Items like books, enamel pins, t-shirts etc are sometimes mass produced, but there is always a key design component that begins in the hands and creativity of our makers.

While all of our products are lovingly designed here in Melbourne, some products may be produced elsewhere. (eg.books, enamel pins, t-shirts etc )
We work closely with our makers to ensure that ethical production practices are adhered to for all of our products.

We love to hear about your creative projects! We periodically do a call out for expressions of interest from new makers, artists and designers looking to stock with us. Keep an eye out on our socials @qvwc_shop or sign up to our newsletter for updates. You can find out more about stocking with us here.

We love hearing from our community and welcome your suggestions. Contact us here

Yes. You can find out more about corporate gifting here

QVWC SHOP exists to showcase and support women (cis, trans and non-binary inclusive) entrepreneurs here in Victoria. We stock over 100 local artists, designers and makers, and our team all women. 

We aim to create an inclusive community, so when we say 'Women' we're talking about cis, trans and non-binary folk comfortable in Women's spaces.

QVWC SHOP stands for the Queen Victoria Women’s Centre Shop. You can find more about the Queen Victoria Women’s Centre here. 

The Queen Victoria Women’s Centre is an iconic Melbourne landmark that supports women (cis, trans and non-binary inclusive) through creative experiences, community resources and the power of connection. We program creative events onsite, online and around Victoria, have beautiful venues available to hire, QVWC SHOP and offer space to like-minded organisations. We are by women, for women – always. Built in 1848 as the original Melbourne Hospital, the building became the Queen Victoria Hospital in 1946 – one of only three hospitals in the world founded, managed and staffed by women. In 1994, the Queen Victoria Women’s Centre Trust Act 1994 was passed by the Victorian Parliament. In creating the Centre, the State of Victoria dedicated the land and the building to services and facilities for women including health information services, rest and meeting rooms. 

You can find more about the Queen Victoria Women’s Centre here. 

Our goal for gender equality and our feminist values underpin everything that we do here at QVWC.From the suppliers we work with to the messages we share we strive for all women to be valued, supported and for our stories to be heard.Our feminism is intersectional – There is no equality until we all have equal voices, opportunity and access.

Social enterprises are an innovative breed of businesses that exist to create a fairer and more sustainable world.   Social enterprises must do three things: 

1. Have a defined primary social, cultural or environmental purpose consistent with a public or community benefit, and 
2. Derive a substantial portion of their income from trade, and 
3. Invest efforts and resources into their purpose such that public/community benefit outweighs private benefit. 

The Queen Victoria Women’s Centre supports women (cis, trans and non-binary inclusive) through creative experiences, community resources and the power of connection. You can read more about QVWC’s vision, purpose and values here. 

Our primary goal is to generate revenue for women entrepreneurs and women-owned small businesses. Makers who stock their work on consignment at QVWC SHOP are paid 60% of the sale price -higher than the traditional 50% wholesale model - with the other 40% used to cover shop expenses such as staffing, packaging, website maintenance etc.  

100% of profits from QVWC SHOP go towards supporting the Queen Victoria Women’s Centre’s creative programming. 

Head to our STOCK YOUR WORK page for find out if we’re currently taking applications for new makers, and head to our MAKERS FAQs page to find answers to some commonly asked questions.

Absolutely! To find out what’s happening at QVWC and QVWC SHOP follow us on socials @qvwc_shop and @qvwc_melbourne or head to the QVWC website here.

Please contact venues@qvwc.org.au to discuss venue hire and programming enquiries.

From time to time, we may have positions available. Please email your resume to admin@qvwc.org.au and we will be in touch if any relevant opportunities become available.

If you are interested in undertaking work experience or a student placement at QVWC or QVWC SHOP, please contact admin@qvwc.org.au to discuss.

To find out more about how you can support the work of the Queen Victoria Women’s Centre please contact admin@qvwc.org.au