SHIPPING & RETURNS

Shipping Within Australia

Standard Shipping: $12.95 flat rate for orders under $150

Free Shipping: Orders over $150 (Australia only)

Carrier: All parcels are sent via Australia Post

Tracking: Tracking details are emailed once your order is shipped. If you haven’t received them, contact shop@qvwc.org.au

Delivery Time: Orders are processed within 1–2 business days. Delivery takes 1–5 business days depending on your location

Express Shipping: Not available at this time

Multiple Addresses: Each delivery address must be placed as a separate order.

 

International Shipping

International shipping is available. 
Costs are quoted based on your order. For assistance, please contact shop@qvwc.org.au


Returns & Exchanges

We want you to love your purchase. We offer free returns for change of mind on all full‑priced items within 30 days of purchase.

Eligibility:

  • Item must be unused, in original condition, and in original packaging

  • Receipt or proof of purchase is required

  • Perishable items (food, cosmetics) cannot be returned

  • Do not send returns directly to the maker/artist/manufacturer

Items returned after 30 days, or not in original condition, may be eligible for a partial refund or store credit at our discretion.

 

How to Return

Visit us in store to process your return or exchange your item(s).

Mail your return to: QVWC SHOP 210 Lonsdale Street Melbourne, VIC 3000 Australia

You are responsible for return postage costs. These are non‑refundable and will be deducted from your refund if applicable. For items over $75, we recommend using a trackable service or purchasing shipping insurance.

Please email shop@qvwc.org.au to let us know your return is on its way.