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Shipping & Returns
At QVWC SHOP! we pride ourselves on our quality products and customer experience. We are happy to offer you free returns for change of mind on all full priced items within 30 days of purchase.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable items including food and cosmetics are unable to be returned.
To complete your return, please provide a receipt or proof of purchase.
Please do not send your purchase directly back to the maker / artist / manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery, may be granted a partial refund or store credit based on our discretion.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale or markdown items are not applicable for a refund due to change of mind.
DAMAGED OR FAULTY GOODS
In the unlikely event of a faulty or damaged item we will offer to replace the item(s) depending on stock availability. If replacement item is not available a refund will be issued. Please return your faulty item to the store, or for online orders please contact us at email@example.com to resolve the issue.
If you would like to return something that was bought for you as a gift, we can offer a store credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.
To return your product, please mail your product to: QVWC SHOP: 210 Lonsdale Street, Melbourne, VIC, 3000, Australia.
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary, however we will endeavour to process your order within 3 working days of receipt. If you are returning something to us please email us at firstname.lastname@example.org to let us know to look out for the parcel that is on its way.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
If you have any questions about your return please email email@example.com and we will be happy to assist.
WHAT OUR CUSTOMERS ARE SAYING ABOUT US
love this place! Such a stunning space and so thoughtfully curated lots of gorgeous things, I love their ethos and support for local makers. Best spot to pick up a beautiful gift / impulse earrings purchase :)
A must visit! Found perfect gifts for the family, this being the purpose of my visit however I ended up with a pair of earrings for myself. I just couldn't pass them up!Staff are super friendly and helpful 😊
I placed an order with their online store, which was quickly shipped. Staff were very kind and responsive to personal requests - Items came beautifully wrapped and packaged with much care. Wonderful little place if you are looking for unique and handmade items. Thank you ladies!